{"id":1195,"date":"2026-07-23T00:21:50","date_gmt":"2026-07-23T00:21:50","guid":{"rendered":"https:\/\/welcomenozawa.com\/cancellation-policy\/"},"modified":"2026-08-08T02:27:10","modified_gmt":"2026-08-08T02:27:10","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/welcomenozawa.com\/ja\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<!-- WNX-CHROME -->\n\n<style>@import url('https:\/\/fonts.googleapis.com\/css2?family=Fraunces:opsz,wght@9..144,400;9..144,500;9..144,600&family=Inter:wght@400;500;600&display=swap');\n.wnx{--ink:#1b2530;--ink2:#3a4552;--cream:#f7f4ee;--gold:#c2902f;--gold-d:#a97a20;--line:#e7e2d8;--muted:#6d7681;--maxw:1180px;font-family:'Inter',system-ui,sans-serif;color:var(--ink);line-height:1.7}\n.wnx *{box-sizing:border-box}\n.wnx h1,.wnx h2,.wnx h3{font-family:'Fraunces',Georgia,serif;font-weight:500;line-height:1.12;letter-spacing:-.01em;margin:0}\n.wnx img{max-width:100%;display:block}\n.wnx a{color:inherit;text-decoration:none}\n.wnx p{margin:0}\n.wnx .wrap{max-width:var(--maxw);margin:0 auto;padding:0 28px}\n.wnx .eyebrow{font-size:12.5px;letter-spacing:.22em;text-transform:uppercase;color:var(--gold-d);font-weight:600}\n.wnx .btn{display:inline-block;background:var(--gold);color:#fff;padding:13px 26px;border-radius:2px;font-weight:600;font-size:14px;letter-spacing:.02em;transition:background .2s}\n.wnx .btn:hover{background:var(--gold-d)}\n.wnx .wnx-hdr{position:absolute;top:0;left:0;right:0;z-index:20}\n.wnx .nav{display:flex;align-items:center;justify-content:space-between;padding:26px 0}\n.wnx .brand{font-family:'Fraunces',serif;font-size:24px;font-weight:600;color:#fff}\n.wnx .brand small{display:block;font-family:'Inter';font-size:10px;letter-spacing:.35em;text-transform:uppercase;font-weight:500;opacity:.8;margin-top:2px}\n.wnx .menu{display:flex;align-items:center;gap:34px}\n.wnx .menu a.lnk{color:#fff;font-size:14px;font-weight:500;opacity:.9}\n.wnx .menu a.lnk:hover{opacity:1}\n.wnx .pagehero{position:relative;min-height:44vh;display:flex;align-items:flex-end;color:#fff;width:100vw;margin-left:calc(50% - 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For any questions, contact <a href=\"mailto:bookings@welcomenozawa.com\">bookings@welcomenozawa.com<\/a>.<\/p>\n<\/div><\/section>\n<script>(function(){var el=document.getElementById(\"wnx-policy\");if(!el)return;var l=(document.documentElement.lang||\"\").toLowerCase();var ja=l.indexOf(\"ja\")===0||\/\\\/ja\\\/\/.test(location.pathname);fetch(\"https:\/\/manage.welcomenozawa.com\/api\/policy\").then(function(r){return r.json();}).then(function(d){el.textContent=(ja?d.ja:d.en)||\"\";}).catch(function(){el.textContent=\"Please contact us for our booking terms, or email bookings@welcomenozawa.com.\";});})();<\/script>\n\n<footer class=\"wnx-ftr\"><div class=\"wrap foot-grid\"><div><img decoding=\"async\" class=\"foot-logo\" src=\"https:\/\/welcomenozawa.com\/wp-content\/uploads\/2024\/10\/img_2135-1536x1536.jpg\" alt=\"Welcome Nozawa\" title=\"Cancellation Policy\"><p style=\"font-size:14px;max-width:240px\">\u9577\u91ce\u770c\u30fb\u91ce\u6ca2\u6e29\u6cc9\u306e\u4e2d\u5fc3\u306b\u3042\u308b\u3001\u3042\u306a\u305f\u306e\u51ac\u306e\u697d\u5712\u3002<\/p><\/div><div><h4>\u30e1\u30cb\u30e5\u30fc<\/h4><a class=\"f\" href=\"https:\/\/welcomenozawa.com\/ja\/rooms\/\">\u5ba2\u5ba4<\/a><a class=\"f\" href=\"https:\/\/welcomenozawa.com\/ja\/facility\/\">\u9928\u5185\u65bd\u8a2d<\/a><a class=\"f\" href=\"https:\/\/welcomenozawa.com\/ja\/address-location\/\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a><a class=\"f\" href=\"\/ja\/book\/\">\u4eca\u3059\u3050\u4e88\u7d04<\/a><a class=\"f\" href=\"\/ja\/cancellation-policy\/\">Cancellation policy<\/a><\/div><div><h4>\u304a\u554f\u3044\u5408\u308f\u305b<\/h4><a class=\"f\" data-phone-slot href=\"mailto:bookings@welcomenozawa.com\">Phone support opens 1 December during Ski Season \u2014 email us any time<\/a><a class=\"f\" href=\"mailto:bookings@welcomenozawa.com\">bookings@welcomenozawa.com<\/a><a class=\"f\" href=\"https:\/\/www.instagram.com\/welcomenozawa\/\">Instagram<\/a><\/div><div><h4>\u30a2\u30af\u30bb\u30b9<\/h4><p style=\"font-size:14px;color:#c7cdd4\">\u3012389-2502 \u9577\u91ce\u770c\u4e0b\u9ad8\u4e95\u90e1\u91ce\u6ca2\u6e29\u6cc9\u6751\u5927\u5b57\u8c4a\u90f79753-9<\/p><\/div><\/div><div class=\"wrap foot-bottom\"><span>&copy; 2026 Welcome Nozawa<\/span><span>\u9577\u91ce\u770c\u30fb\u91ce\u6ca2\u6e29\u6cc9\u30fb\u65e5\u672c<\/span><\/div><\/footer><\/div>\n\n<!-- WNLANG -->\n\n<style>.trp-floating-switcher{display:none!important}\n.wnx .menu a.lang{color:#fff;font-size:14px;font-weight:600;opacity:.9;cursor:pointer;text-decoration:none;border:1px solid rgba(255,255,255,.55);padding:5px 11px;border-radius:2px;letter-spacing:.02em}\n.wnx .menu a.lang:hover{opacity:1;background:rgba(255,255,255,.14)}<\/style>\n<script>(function(){function ins(){var m=document.querySelector('.wnx .menu');if(!m||document.getElementById('wnLang'))return;var p=location.pathname;var ja=(p==='\/ja'||p.substring(0,4)==='\/ja\/');var a=document.createElement('a');a.id='wnLang';a.className='lang';if(ja){a.textContent='EN';var rest=p.substring(3);a.href=rest||'\/';}else{a.textContent='\u65e5\u672c\u8a9e';a.href='\/ja'+(p==='\/'?'\/':p);}var book=m.querySelector('a.btn');if(book){m.insertBefore(a,book);}else{m.appendChild(a);}}if(document.readyState!=='loading'){ins();}else{document.addEventListener('DOMContentLoaded',ins);}})();<\/script>\n\n<!-- WNBURGER -->\n\n<style>.wnx-burger{display:none;background:none;border:0;cursor:pointer;padding:8px}\n.wnx-burger span{display:block;width:24px;height:2px;background:#fff;margin:5px 0;border-radius:2px}\n.wnx-mobnav{display:none}\n@media(max-width:900px){.wnx .menu #wnLang{display:none!important}\n.wnx .wnx-hdr .wnx-burger{display:block}\n.wnx-mobnav{display:block;position:absolute;top:100%;left:0;right:0;background:#141c25;padding:8px 0;z-index:40;box-shadow:0 14px 34px -12px rgba(0,0,0,.55)}\n.wnx-mobnav.closed{display:none}\n.wnx-mobnav a{display:block;color:#fff;padding:14px 28px;font-size:16px;text-decoration:none;font-family:'Inter',system-ui,sans-serif;border-bottom:1px solid rgba(255,255,255,.08);opacity:.95}\n.wnx-mobnav a:last-child{border-bottom:0}}<\/style>\n<script>(function(){function build(){var nav=document.querySelector('.wnx .wnx-hdr .nav');if(!nav||nav.querySelector('.wnx-burger'))return;var menu=nav.querySelector('.menu');if(!menu)return;var b=document.createElement('button');b.className='wnx-burger';b.setAttribute('aria-label','Menu');b.innerHTML='<span><\/span><span><\/span><span><\/span>';var panel=document.createElement('div');panel.className='wnx-mobnav closed';menu.querySelectorAll('a.lnk').forEach(function(a){var c=a.cloneNode(true);c.removeAttribute('id');c.className='';panel.appendChild(c);});var lang=menu.querySelector('#wnLang');if(lang){var lc=lang.cloneNode(true);lc.removeAttribute('id');lc.className='';panel.appendChild(lc);}b.addEventListener('click',function(){panel.classList.toggle('closed');});nav.appendChild(b);document.querySelector('.wnx .wnx-hdr').appendChild(panel);}if(document.readyState!=='loading'){setTimeout(build,60);}else{document.addEventListener('DOMContentLoaded',function(){setTimeout(build,60);});}})();<\/script>","protected":false},"excerpt":{"rendered":"<p>Welcome NozawaNozawa Onsen &middot; Japan HomeRoomsFacilityContactBook now Booking Cancellation Policy Loading&hellip; These terms apply to direct bookings made through welcomenozawa.com. For any questions, contact bookings@welcomenozawa.com. Your winter wonderland in the heart of Nozawa Onsen, Nagano. Explore RoomsFacilityContactBook nowCancellation policy Contact Phone support opens 1 December during Ski Season \u2014 email us any timebookings@welcomenozawa.comInstagram Find us 9753-9, Oaza Toyosato, Nozawa Onsen, Shimotakai-gun, Nagano 389-2502 Japan &copy; 2026 Welcome NozawaNozawa Onsen &middot; Nagano &middot; Japan<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"disabled","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1195","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/pages\/1195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/comments?post=1195"}],"version-history":[{"count":4,"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/pages\/1195\/revisions"}],"predecessor-version":[{"id":1245,"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/pages\/1195\/revisions\/1245"}],"wp:attachment":[{"href":"https:\/\/welcomenozawa.com\/ja\/wp-json\/wp\/v2\/media?parent=1195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}